OutageDB

Minor incident

Sinch: Delivery Issue Brazil - SurfTelecom

Oct 23, 2026, 04:16 UTC
started
16:21 UTC
resolved
12 h 05 min
duration

Affected: SMS - LATAM

Current status of Sinch: Operational — live Sinch status

Timeline

  1. Oct 23, 2026, 04:16 UTC
    investigating
    We are currently observing delivery issues in Brazil - SurfTelecom. Incident Start Time: 2026-10-23 01:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
  2. Oct 23, 2026, 06:02 UTC
    investigating
    We are continuing to investigate this issue.
  3. Oct 23, 2026, 09:01 UTC
    investigating
    We are continuing to investigate this issue.
  4. Oct 23, 2026, 14:15 UTC
    monitoring
    A fix has been implemented and we are monitoring the results.
  5. Oct 23, 2026, 16:21 UTC
    resolved
    This incident has been resolved. Incident Start Time: 2026-10-23 01:24 UTC Incident End Time: 2026-10-23 13:36 UTC

Updates as published by Sinch (original).

Other services with incidents at the same time

This was part of a wider event: 57 services reported incidents within the hour.

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