Minor incident

Cloudflare: Support Helpdesk Availability Issues

Affected: Support Site

Current status of Cloudflare: Partial outage — live Cloudflare status

Timeline

1. Oct 23, 2026, 03:03 UTC
   investigating
   Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
2. Oct 23, 2026, 03:37 UTC
   identified
   Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address ([email protected]).
3. Oct 23, 2026, 04:43 UTC
   identified
   We are continuing to work on a fix for the issue.
4. Oct 23, 2026, 05:56 UTC
   identified
   We are continuing to work on a fix for the issue.
5. Oct 23, 2026, 06:37 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Oct 23, 2026, 09:42 UTC
   resolved
   This incident has been resolved.

Updates as published by Cloudflare (original).