Minor incident

TeamViewer: DEX Platform West Europe (WEU1)

Oct 5, 2026, 14:18 UTC

started

17:24 UTC

resolved

3 h 07 min

duration

Affected: DEX Platform – West Europe 1

Current status of TeamViewer: Minor issues — live TeamViewer status

Timeline

Oct 5, 2026, 14:18 UTC
investigating
We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available
Oct 5, 2026, 17:24 UTC
resolved
This issue is now resolved. To resolve the issue West Europe region has been upgraded to 26.10

Updates as published by TeamViewer (original).

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