Minor incident

PowerSchool Products: Performance Matters - Degraded Application Performance

Affected: Performance Matters

Current status of PowerSchool Products: Operational — live PowerSchool Products status

Timeline

1. Oct 5, 2026, 15:07 UTC
   investigating
   We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.
2. Oct 5, 2026, 17:12 UTC
   identified
   We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available.
3. Oct 6, 2026, 12:34 UTC
   monitoring
   We have deployed a fix to production that has resolved the issue in Performance Matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
4. Oct 6, 2026, 14:14 UTC
   resolved
   The issue reported for Performance Matters has been resolved and this incident has been closed.

Updates as published by PowerSchool Products (original).