Major incident

TeamViewer: DEX Platform Intelligence, Insights not generated for 11 days

Oct 20, 2026, 17:21 UTC

started

17:34 UTC

resolved

12 min

duration

Affected: DEX Platform – East US 1

Current status of TeamViewer: Minor issues — live TeamViewer status

Timeline

Oct 20, 2026, 17:21 UTC
investigating
We are investigating reports that Insights within intelligence have not been generated for 11 days. We have implemented a change. We are continuing to monitor the situation.
Oct 20, 2026, 17:24 UTC
investigating
We are continuing to investigate this issue.
Oct 20, 2026, 17:34 UTC
resolved
Following the update made on the platform we can confirm that Insights are now appearing,

Updates as published by TeamViewer (original).

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