Major incident

TeamViewer: WestUS2 - Intermittent Login Issues

Sep 14, 2026, 21:33 UTC

started

14:30 UTC

resolved September 1, 2026

—

duration

Current status of TeamViewer: Minor issues — live TeamViewer status

Timeline

Sep 1, 2026, 14:30 UTC
resolved
We experienced intermittent login issues affecting customers access to the DEX Platform. Impacted users reported the following symptoms: Unable to successfully complete login to the DEX Platform. Receiving the error message: "Application cannot be served because the license has expired" after logging in. Our Site Reliability Engineering (SRE) and Cloud teams investigated the issue and implemented a resolution. Service has been fully restored, and affected users are now able to access the platform normally.

Updates as published by TeamViewer (original).

This was part of a wider event: 30 services reported incidents within the hour.

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