OutageDB

Major incident

TeamViewer: DEX Platform Intelligence, Insights not generating

Oct 21, 2026, 17:23 UTC
started
open
no update since October 23, 2026
—
duration

Affected: DEX Platform – UK South 1, DEX Platform – North Europe 1, DEX Platform – West Europe 1, DEX Platform – East US 1, DEX Platform – West US 1, DEX Platform – West US 2, DEX Platform – Canada Central 1

Current status of TeamViewer: Minor issues — live TeamViewer status

Timeline

  1. Oct 21, 2026, 17:23 UTC
    identified
    We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.
  2. Oct 23, 2026, 09:31 UTC
    identified
    We have developed a fix that is currently undergoing QA testing. We are targeting deployment on 26 October 2026 and will provide an update if this date changes.

Updates as published by TeamViewer (original).

Other services with incidents at the same time

This was part of a wider event: 109 services reported incidents within the hour.

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