Minor incident

MRI Software: PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna - Reported Incident - Investigation Underway

Affected: PMX X.5 APAC - Neptune, PMX X.7 APAC - Luna

Current status of MRI Software: Operational — live MRI Software status

Timeline

1. Nov 3, 2026, 10:41 UTC
   investigating
   Dear MRI Client, We are aware of a potential issue which started on 02-Nov-2026 at 23:13 UTC affecting PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software
2. Nov 3, 2026, 12:47 UTC
   monitoring
   Dear MRI Client, A fix was applied on 03-Nov-2026 at 11:30 UTC to address the issue impacting PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna , and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software
3. Nov 4, 2026, 07:23 UTC
   resolved
   Dear MRI Client, Normal service has now been restored for PMX X.5 APAC - Neptune and PMX X.7 APAC - Luna . The issue was fully resolved on 04-Nov-2026 at 06:49 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Updates as published by MRI Software (original).