Minor incident

CustomerIO: Customer.io UI is currently unavailable for some customers

Affected: Management Interface

Current status of CustomerIO: Operational — live CustomerIO status

Timeline

1. Oct 27, 2026, 19:11 UTC
   investigating
   Our team is aware of an issue with reaching the workspace UI (fly.customer.io) and are actively looking into it. We appreciate your patience and will be back with an update soon.
2. Oct 27, 2026, 19:29 UTC
   identified
   Our team has identified the issue. This only affected accessing the UI; data processing and message sending were not affected.
3. Oct 27, 2026, 19:36 UTC
   resolved
   Thank you for your patience while we investigated; this issue is now resolved.

Updates as published by CustomerIO (original).