Minor incident

Snap One: Control4 - Identified issue with cloud provider impacting services

Affected: Mobile App: Control4 Intercom Anywhere Android, Mobile App: Control4 Intercom Anywhere iOS, Amazon Web Services, Service: Control4 Access Anywhere, Service: Control4 APIs, Service: Control4 Composer Express, Service: Control4 Composer Pro, Service: Control4 Drivers, Service: Control4 Intercom Anywhere, Service: Control4 Storage, Service: Control4 Updates, Service: Control4 Weather, Service: Control4 When >> Then

Current status of Snap One: Operational — live Snap One status

Timeline

1. Oct 6, 2026, 14:50 UTC
   identified
   We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow. Thanks, Your Snap One Engineering team
2. Oct 6, 2026, 14:57 UTC
   monitoring
   The engineering team has recovered C4 services and performance is returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
3. Oct 6, 2026, 15:41 UTC
   resolved
   As of 11:30am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Updates as published by Snap One (original).