Major incident

Snap One: OvrC Email Delivery Issue Identified

Affected: Service: OvrC Notifications

Current status of Snap One: Operational — live Snap One status

Timeline

1. May 18, 2026, 16:06 UTC
   identified
   Delivery of emails from OvrC may be impacted based on an identified issue with one of our service providers. This includes device status notifications, Control4 and Luma customer hand-off invites, Control4 demo invites, MFA when using email delivery. More details will follow. Thanks, Your Snap One Engineering team
2. May 18, 2026, 16:28 UTC
   monitoring
   The fix has been applied and email delivery latency is returning to nominal levels. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
3. May 18, 2026, 16:44 UTC
   monitoring
   Regarding the impact of this issue, emails that would have been generated between 7:10am and 12:25pm EDT will not be delivered. Currently, systems are operating nominally and all emails generated after 12:25pm EDT should be delivered. We are monitoring closely to ensure there is no further impact before we change the status of this issue to Resolved. Thank you for your understanding, Your Snap One Engineering team
4. May 18, 2026, 17:11 UTC
   resolved
   As of 12:25pm EDT the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team

Updates as published by Snap One (original).