OutageDB

Minor incident

Blackbaud: Active Issue Alert – Just Giving, Blackbaud Raiser's Edge NXT, Tuition Management, Billing Management - #000696380

Oct 6, 2026, 15:13 UTC
started
20:16 UTC
resolved
5 h 02 min
duration

Affected: Raiser's Edge NXT®, Blackbaud Tuition Management™, JustGiving® from Blackbaud®

Current status of Blackbaud: Operational — live Blackbaud status

Timeline

  1. Oct 6, 2026, 15:13 UTC
    investigating
    We are investigating reports of parent users being unable to process web payments. The payment page may spin indefinitely. Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
  2. Oct 6, 2026, 15:28 UTC
    investigating
    We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
  3. Oct 6, 2026, 15:48 UTC
    investigating
    We are investigating reports of users being unable to process payments across multiple Blackbaud systems. The payment page may spin indefinitely or fail with a "Something went wrong we apologize, an unknown error occurred." Our engineers are investigating the issue so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates.
  4. Oct 6, 2026, 16:43 UTC
    identified
    We are now seeing reduced errors and improving performance across multiple systems following a configuration change. Our engineers continue working to fully resolve this issue as quickly as possible. Please continue to reference this page for updates.
  5. Oct 6, 2026, 18:17 UTC
    monitoring
    Our engineers have deployed a change and we are no longer seeing errors for the previously impacted systems. We will now transition this issue into a monitoring status to ensure continued stability. Please continue to reference this page for the next update which will be at 4pm EST
  6. Oct 6, 2026, 20:16 UTC
    resolved
    This incident has been resolved.

Updates as published by Blackbaud (original).

Other services with incidents at the same time

This was part of a wider event: 22 services reported incidents within the hour.

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