Minor incident

Sangoma: Digium Cloud Portal Issue - Digium Cloud Services

Oct 14, 2026, 13:38 UTC

started

19:53 UTC

resolved

6 h 15 min

duration

Affected: Switchvox Portal (my.digiumcloud.com), Switchvox Cloud Onboarding Wizard (welcome.digiumcloud.com)

Current status of Sangoma: Operational — live Sangoma status

Timeline

Oct 14, 2026, 13:38 UTC
investigating
We have discovered an issue with the Digium Cloud Portal that is currently affecting users ability to view and manage their orders. Our engineering team is actively investigating the matter.
Oct 14, 2026, 14:12 UTC
identified
The issue has been identified and a fix is being implemented.
Oct 14, 2026, 14:44 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 14, 2026, 19:53 UTC
resolved
This incident has been resolved.

Updates as published by Sangoma (original).

This was part of a wider event: 16 services reported incidents within the hour.

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ACT 13:46 UTC · Validus: 504 Error
WatchGuard Technologies 13:43 UTC · 2026-10-14 - EMEA - Web UI Login issues
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Learnworlds 13:28 UTC · Issues with schools located in EU
WatchGuard Technologies 13:24 UTC · 2026-10-14 - APAC - DNSWatch V1 issues
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