Minor incident
Sangoma: CX audio quality issues - Business Voice/Business Voice Plus
Oct 22, 2026, 20:18 UTC
started
00:03 UTC
resolved October 23, 2026
3 h 45 min
duration
Affected: Sangoma CX
Current status of Sangoma: Operational — live Sangoma status
Timeline
- Oct 22, 2026, 20:18 UTCinvestigatingWe have discovered an audio quality issue with customers using CX that is currently affecting Business Voice and Business Voice Plus. Our engineering team is actively investigating the matter.
- Oct 22, 2026, 21:14 UTCinvestigatingWe are continuing to investigate this issue.
- Oct 22, 2026, 22:33 UTCinvestigatingOur Engineers are still actively investigating this issue.
- Oct 22, 2026, 23:13 UTCmonitoringAfter extended investigation we identified packet loss to be an issue. Engineers troubleshot that and we're no longer experiencing this packet loss. We'll be monitoring this situation to confirm that it has been fully eliminated.
- Oct 23, 2026, 00:03 UTCresolvedThis incident is now being resolved.
Updates as published by Sangoma (original).
Other services with incidents at the same time
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