Major incident

Sangoma: Call Failure Issue - Fonality

Oct 14, 2026, 23:55 UTC

started

00:08 UTC

resolved October 16, 2026

24 h 13 min

duration

Affected: Voice Services (Fonality) - Asia-Pacific

Current status of Sangoma: Operational — live Sangoma status

Timeline

Oct 14, 2026, 23:55 UTC
investigating
We have discovered an issue where inbound and outbound calls are failing that is currently affecting Fonality users in Australia. Our engineering team is actively investigating the matter.
Oct 15, 2026, 01:44 UTC
investigating
We are continuing to investigate this issue.
Oct 15, 2026, 11:11 UTC
identified
The issue has been identified and a fix is being implemented.
Oct 15, 2026, 14:34 UTC
identified
We are continuing to work on a fix for this issue.
Oct 15, 2026, 17:46 UTC
identified
We are continuing to work on a fix for this issue.
Oct 15, 2026, 21:30 UTC
monitoring
A fix has been implemented and we are monitoring the results.
Oct 16, 2026, 00:08 UTC
resolved
This incident has been resolved.

Updates as published by Sangoma (original).

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