Minor incident

Sangoma: Intermittent outbound call failures for Fonality customers in Australia

Affected: Voice Services (Fonality) - Asia-Pacific

Current status of Sangoma: Operational — live Sangoma status

Timeline

1. Oct 20, 2026, 01:38 UTC
   investigating
   Getting reports of intermittent outbound call failures for Australia. We are investigating the issue.
2. Oct 20, 2026, 02:35 UTC
   identified
   We've identified the cause of the issue and are looking to remedy the problem as soon as possible. Outbound calls will remain to be intermittent until the issue is corrected.
3. Oct 20, 2026, 02:59 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Oct 20, 2026, 03:32 UTC
   resolved
   This incident has been resolved.

Updates as published by Sangoma (original).