Major incident

Batch: Delays in file-based audience imports

Affected: Custom Audiences, Audiences

Current status of Batch: Operational — live Batch status

Timeline

1. Oct 14, 2026, 13:11 UTC
   identified
   We have identified an issue affecting audience imports from files delivered via FTP/SFTP. Since October 12, these files have not been processed, so the related audiences have not been updated. A fix is being deployed and imports are resuming. A backfill of the files received during this period will follow.
2. Oct 14, 2026, 13:37 UTC
   monitoring
   Audience imports from files delivered via FTP/SFTP have resumed. Files received since October 12 are being processed automatically, and the related audiences are being updated as the backlog clears. We are monitoring the import pipeline until it is back to normal.
3. Oct 14, 2026, 14:05 UTC
   resolved
   This incident has been resolved. Audience imports from files delivered via FTP/SFTP are back to normal, and files received during the incident have been processed.

Updates as published by Batch (original).