OutageDB

Major incident

Salesloft: Certain users are unable to access Conversation Intelligence from within Salesloft/Clari

Oct 14, 2026, 13:51 UTC
started
15:41 UTC
resolved
1 h 50 min
duration

Current status of Salesloft: Operational — live Salesloft status

Timeline

  1. Oct 14, 2026, 13:51 UTC
    investigating
    Our engineering team is actively investigating the cause. We will provide updates as more information becomes available.
  2. Oct 14, 2026, 14:13 UTC
    investigating
    Update: The Conversation Intelligence platform is functioning as expected and available to the majority of users. The impact is limited to only certain users who are unable to access Conversation Intelligence from within the Salesloft/Clari platform. Our investigation has narrowed the cause down to an access-related issue affecting these users. Our engineering team is actively working toward a resolution, and we will share further updates as we learn more.
  3. Oct 14, 2026, 15:28 UTC
    monitoring
    Our engineering teams have resolved the issue and we are monitoring the fix.
  4. Oct 14, 2026, 15:41 UTC
    resolved
    We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.

Updates as published by Salesloft.

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This was part of a wider event: 15 services reported incidents within the hour.

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