Minor incident

Sage: Sage HCM (Criterion) - Operational

Oct 21, 2026, 13:34 UTC

started

13:34 UTC

resolved

<1 min

duration

Affected: Sage HCM (Criterion)

Current status of Sage: Minor issues — live Sage status

Timeline

Oct 21, 2026, 13:34 UTC
resolved
On October 9th, we identified an issue preventing a subset of customers in the USA from accessing the service. Impacted customers were presented with spinning pages and a generic SYSTEM_ERROR response. The service remained available and performed as expected for all other customers. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.

Updates as published by Sage (original).

This was part of a wider event: 109 services reported incidents within the hour.

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