Minor incident

Rice University: Call Center disruption

Nov 2, 2026, 14:26 UTC

started

23:07 UTC

resolved

8 h 41 min

duration

Affected: Cisco VoIP Telephone System and related applications

Current status of Rice University: Operational — live Rice University status

Timeline

Nov 2, 2026, 14:26 UTC
investigating
We are investigating a telecom issue affecting Rice call centers, including the TS&S (IT) Help Desk, Admissions, Financial Aid, and Facilities. Incoming callers may experience longer wait times before their calls are answered.
Nov 2, 2026, 21:47 UTC
monitoring
A fix has been implemented, and we are monitoring the results.
Nov 2, 2026, 23:07 UTC
resolved
This incident has been resolved.

Updates as published by Rice University (original).

This was part of a wider event: 24 services reported incidents within the hour.

Omnissa Workspace ONE 15:21 UTC · Workspace ONE UEM: DE01 - Availability issues / Germany (Partial Region)
Sentry 15:20 UTC · Sentry dashboard is down
Contentful 15:18 UTC · Optimization Agent shows elevated error rate
Frontline Education Public 15:13 UTC · Mobile App Access Issue
Blackbaud 15:10 UTC · Active Issue Alert – Altru - #000700586
UND University IT Systems 15:09 UTC · Service Disruption: Employee Self-Service
Screencastify 15:09 UTC · Subscription and Billing Updates Delayed
WiscNet 15:06 UTC · [2310856] Benton School District - Down
PowerSchool Products 14:56 UTC · Performance Matters OLA Secure - SSO Access Issue
Paysafe 14:53 UTC · Service Disruption - PagoEfectivo
Infobip 14:48 UTC · Multiple Locations - Salesforce Marketing Cloud Service Degradation
Worldpay 14:47 UTC · INC0714252 - We are investigating potential issues with Portals & Reporting
Scaleway 14:42 UTC · [BILLING] - Billing consumptions in November are not up-to-date
Lovable 14:37 UTC · Some Lovable Cloud apps unable to reach backend
Crypto.com 14:33 UTC · Deposits / Withdraws of DBG token have been paused temporarily