Rice University outage history and status
Is Rice University down right now?
Partly
Partial System Outage Affected: Cyrus (Campus) Mail System (major outage), Rice Webmail (major outage) Official status as of Oct 26, 2026, 15:09 UTC (refreshing…)
Open incidents
- Cyrus email system outage · critical
95.75%
uptime, 90 days
13
incidents, 90 days
21 h 56 min
median time to fix
Oct 26, 2026
last incident
Rice University components
Web and Applications
- Adobe Creative Cloud Operational
- Cold Fusion Web Applications Operational
- Drupal Web Hosting Operational
- blogs.rice.edu Operational
- docs.rice.edu Operational
- kb.rice.edu (KnowledgeBase) Operational
- wiki.rice.edu Operational
- Static Web Hosting Operational
Other
- Announcements Operational
- Data Center Facilities Operational
- Rice Marketplace Operational
- Banner - HR Operational
- Banner - Payroll Operational
- Data Warehouse and Business Intelligence Services Operational
- Banner - Finance Operational
- MuleSoft Web Service API Operational
Security
- Antivirus Operational
- Identity Finder Operational
Accounts and Access
- Authentication and Authorization Services Operational
- Directory Services Operational
- Rice ID Card Services Operational
Teaching and Learning
- Canvas Catalog Operational
- Canvas Learning Management System Operational
- Classroom Systems Operational
- Classroom and Lab Macs Operational
- CLEAR Operational
- Course Video Support Operational
- OwlPrinting - Labs, Library Operational
- Rice Online Operational
Communication
- Cisco VoIP Telephone System and related applications Operational
- Emergency Blue Light Phones & Panic Buttons Operational
- Rice Emergency System (Everbridge) Operational
Email, Collaboration and Storage
- Cyrus (Campus) Mail System Major outage
- Exchange Mail and Calendar Operational
- Rice Webmail Major outage
- Proofpoint Protection Operational
- Google Gmail Operational
- Google Calendar Operational
- Google Docs Operational
- Google Drive Operational
- Google Workspace for Education Operational
Research Computing
- Research Cloud Operational
- Research Compute Operational
- Research Storage Operational
- Secure Research Infrastructure Operational
Enterprise Infrastructure
- VMware Virtualization Stack Operational
- Application Delivery Controller Operational
Enterprise Systems
- Adobe Sign Operational
- Cayuse Operational
Student Systems
- Degree Works Operational
- Edgar Operational
- Esther Operational
- Ad Astra - Registrar Room Scheduling Operational
- Banner - Student Operational
- Argos Operational
Network and Connectivity
- Campus Connectivity Operational
- Internet Access Operational
- TV Services Operational
- VPN (Virtual Private Network) Operational
- Wireless Operational
Rice University outage history
| Started (UTC) | Incident | Impact | Duration |
|---|---|---|---|
| Oct 26, 2026, 14:34 UTC | Cyrus email system outage Cyrus (Campus) Mail System, Rice Webmail | Critical | ongoing |
| Oct 23, 2026, 15:02 UTC | Service Restored: Student Systems Operational Edgar, Esther, Banner - Student | No impact | 2 days 23 h |
| Oct 23, 2026, 01:23 UTC | Webex Softphone – Mobile Push Notification Service Disruption Cisco VoIP Telephone System and related applications | Minor | 19 h 32 min |
| Oct 22, 2026, 12:58 UTC | SSO Authentication Preventing Access to Some Services Authentication and Authorization Services | Major | 12 h 31 min |
| Oct 20, 2026, 21:17 UTC | Sign-in Prompt Error for Windows Authentication and Authorization Services, Wired | Major | 24 h 20 min |
| Oct 11, 2026, 01:45 UTC | Jones College South | Partial Network outage Wireless, Wired | Major | 35 min |
| Sep 30, 2026, 15:33 UTC | Martel, Brown, and Jones Colleges, wired and wireless outage. Facilities are investigating. Wireless, Wired | Minor | 8 days 20 h |
| Sep 6, 2026, 19:21 UTC | Rice Google Services outage for AT&T subscribers Google Gmail, Google Calendar, Google Docs, Google Drive, Google Workspace for Education | Major | 42 h 25 min |
| Aug 29, 2026, 13:12 UTC | Research clusters are online Research Cloud, Research Compute, Research Storage | Minor | 5 days 6 h |
| Aug 19, 2026, 13:28 UTC | Partial network outage | Martel 3rd and 4th floor Wireless, Wired | Major | 3 h 56 min |
| Aug 8, 2026, 19:06 UTC | Partial Network outage | Graduate Apartments 2nd Floor Wireless, Wired | Minor | 54 min |
| Aug 3, 2026, 22:59 UTC | Lovett College Magister House | Network Outage Wireless, Wired | Major | 38 h 50 min |
| Aug 3, 2026, 20:34 UTC | Network Outage | ION Basement Wireless, Wired | Major | 2 h 15 min |
| Jul 21, 2026, 21:10 UTC | Building Access Impacted - Ongoing Rice ID Card Services | Major | 28 h 57 min |
| Jul 8, 2026, 15:46 UTC | IBC | Loss of Wired / Wireless Network connectivity due to electrical issues Internet Access, Wireless, Wired | No impact | 2 min |
| Jun 30, 2026, 15:16 UTC | Notice: Campus Authentication System - Brief Outage Authentication and Authorization Services | Minor | 7 days 23 h |
| Jun 28, 2026, 13:48 UTC | Tennis and Rice Stadium network outage due to power Wireless, Wired | Major | 7 h 31 min |
| Jun 24, 2026, 22:51 UTC | banner systems inaccessible Degree Works, Edgar, Esther, Banner - Student | Critical | 20 h 35 min |
| Jun 10, 2026, 14:25 UTC | Google Gemini Unresponsive | No impact | 21 h 57 min |
| Jun 3, 2026, 14:12 UTC | Webex Services: Service degradation for multiple services hosted in the US datacenter Cisco VoIP Telephone System and related applications | Minor | 4 h 58 min |
| May 25, 2026, 00:33 UTC | Network Outage | George R. Brown Hall (East) Wireless, Wired | Major | 4 h 05 min |
| May 23, 2026, 15:43 UTC | Partial Campus Power Outage Affecting Multiple Buildings Wireless, Wired | No impact | 9 h 24 min |
| May 23, 2026, 11:07 UTC | Network Outage | IBC, Rice Childcare, and Morningside Wireless, Wired | Major | 4 h 10 min |
| May 15, 2026, 13:48 UTC | Emergency maintenance to Rice web sites and services Announcements | Major | 3 days 7 h |
| May 15, 2026, 11:06 UTC | help.rice.edu (RT) Down Request Tracker | Critical | 3 h 37 min |
54 incidents in our archive since December 1, 2025.
When and where Rice University fails
By weekday
Most incidents start on Wed.
- Mon10
- Tue12
- Wed13
- Thu5
- Fri6
- Sat5
- Sun3
Most affected, last 12 months
- Wireless22
- Wired20
- Authentication and Authorization Services4
- Cisco VoIP Telephone System and related applications3
- Cyrus (Campus) Mail System3
- Rice ID Card Services3
- Banner - Student2
- Canvas Learning Management System2
When Rice University went down with others
- Oct 26, 2026, 13:09 UTC 17 services reported incidents within the hour
- Oct 22, 2026, 11:56 UTC 57 services reported incidents within the hour
- Oct 20, 2026, 20:45 UTC 13 services reported incidents within the hour
- Jun 3, 2026, 13:43 UTC 21 services reported incidents within the hour
Other education services
- Up ams 100% · 90 d
- Up APA 100% · 90 d
- Up APS Physics 100% · 90 d
- Up ASU 100% · 90 d
- Up Auth 100% · 90 d
- Up BrainPOP 100% · 90 d
- Up CK-12 Foundation 100% · 90 d
- Up ClassLink 100% · 90 d
FAQ
- Is Rice University down right now?
- At our last check Rice University's official status page reported: Partial System Outage. This page refreshes the status every few minutes.
- How often does Rice University go down?
- Rice University reported 13 incidents in the last 90 days (8 major or critical), with 5,513 minutes of major outage: 95.75% uptime.
- When was the last Rice University outage?
- The latest reported incident started on Oct 26, 2026, 14:34 UTC: "Cyrus email system outage", and is not resolved yet.
- How long do Rice University outages last?
- Half of Rice University's incidents in the last 90 days were resolved within 21 h 56 min.
Source: Rice University official status page · RSS of Rice University incidents · status badge for your site