Critical incident

Screencastify: Subscription and Billing Updates Delayed

Current status of Screencastify: Operational — live Screencastify status

Timeline

1. Nov 2, 2026, 15:09 UTC
   investigating
   We are currently investigating an issue affecting subscription purchases, upgrades, cancellations, and other billing-related changes. Some customers may experience delays in receiving access to their paid subscriptions, while others may encounter incomplete payment confirmations or duplicate charges. If you have already submitted a payment, please do not retry the transaction at this time, as doing so may result in additional charges. Our team is actively investigating the issue and working to restore normal subscription processing. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
2. Nov 2, 2026, 17:38 UTC
   monitoring
   The subscription access issue has been addressed, and affected users' access has been restored. We are continuing to monitor the system to ensure normal functionality.

Updates as published by Screencastify (original).