Minor incident

Rice University: Webex Softphone – Mobile Push Notification Service Disruption

Affected: Cisco VoIP Telephone System and related applications

Current status of Rice University: Operational — live Rice University status

Timeline

1. Oct 23, 2026, 01:23 UTC
   identified
   We are currently investigating an issue affecting the Webex mobile app on iOS and Android devices where incoming call and message notifications are not ringing while the app is closed or running in the background. Workaround: Users can still receive calls and messages normally by keeping the Webex app open in the foreground, or by using the desktop/laptop application. We are actively working on a resolution. Notice of Brief Maintenance: During this window, the VoIP Self-Care Portal will be temporarily inaccessible for approximately 5 to 10 minutes. Active calls, desk phones, and standard desktop calling will not be affected. Next update will be provided once services are restored.
2. Oct 23, 2026, 14:30 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Oct 23, 2026, 20:55 UTC
   resolved
   Services have remained stable throughout the day - Resolving issue.

Updates as published by Rice University (original).