Major incident
Rice University: Sign-in Prompt Error for Windows
Oct 20, 2026, 21:17 UTC
started
21:36 UTC
resolved October 21, 2026
24 h 20 min
duration
Affected: Authentication and Authorization Services, Wired
Current status of Rice University: Operational — live Rice University status
Timeline
- Oct 20, 2026, 21:17 UTCinvestigatingTechnology Solutions & Services identified a flawed Microsoft patch impacting Windows machines connected to the wired network (not WiFi). This flawed patch disrupts wired network connectivity and causes unnecessary login prompts that fail. To mitigate the issue, TS&S has reversed this patch, and as a result, affected machines are being forced to reboot.
- Oct 21, 2026, 21:36 UTCresolvedAll impacted machines have had the flawed patch removed. Please contact the TS&S Service Desk if you need any further assistance.
Updates as published by Rice University (original).
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