Minor incident

Qualys: EU Platform 2: Performance Degradation in multiple modules (IM-12933)

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), Cloud Agent (CA), Total Cloud, Container Security (CS), File Integrity Monitoring (FIM), Network Passive Sensor (PS), Patch Management (PM), Policy Audit (PA), Qualys Gateway Service (QGS), Vulnerability Management (VM), Web Application Scanning (WAS), Custom Assessment and Remediation (CAR), Enterprise TruRisk Management (ETM)

Current status of Qualys: Under maintenance — live Qualys status

Timeline

1. Oct 22, 2026, 09:27 UTC
   investigating
   Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and scan data and reporting issues in the UI on EU platform-2. We will provide further updates as they become available. Ticket reference for this Incident: IM-12933
2. Oct 22, 2026, 09:34 UTC
   investigating
   We are continuing to investigate this issue.
3. Oct 22, 2026, 09:36 UTC
   investigating
   We are continuing to investigate this issue.
4. Oct 22, 2026, 21:00 UTC
   identified
   Qualys Cloud Platform operations has identified the issue and is actively working on a resolution.
5. Oct 23, 2026, 10:23 UTC
   identified
   Our Cloud Platform Operations team continues to investigate the performance degradation across multiple modules and is actively working to restore normal service.
6. Oct 23, 2026, 15:47 UTC
   identified
   We are continuing to work on a fix for this issue.
7. Oct 24, 2026, 00:53 UTC
   monitoring
   Qualys Cloud Platform Operations has identified the issue and implemented a fix. We have monitored the platform and confirmed that data processing is up to date and the backlog has been fully cleared. Our team will continue to closely monitor the platform to ensure ongoing stability and uninterrupted data processing. Thank you for your patience and cooperation throughout the resolution process. For reference, the incident ticket number is IM-12933.
8. Oct 24, 2026, 05:51 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).