Minor incident

Qualys: US Platform 1: Performance Degradation for UAI/ETM (IM-12931)

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Enterprise TruRisk Management (ETM)

Current status of Qualys: Minor issues — live Qualys status

Timeline

1. Oct 23, 2026, 05:39 UTC
   investigating
   Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI. Further updates will be shared as they become available. Incident Reference: IM-12931
2. Oct 23, 2026, 07:46 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Oct 23, 2026, 14:27 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Oct 23, 2026, 14:36 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Oct 24, 2026, 00:56 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Oct 24, 2026, 05:51 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).