Minor incident

Qualys: EU Platform 2: High Portal-Indexing lag [IM-12919]

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), Cloud Agent (CA), Policy Audit (PA), Vulnerability Management (VM)

Current status of Qualys: Under maintenance — live Qualys status

Timeline

1. Oct 16, 2026, 05:11 UTC
   investigating
   Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
2. Oct 16, 2026, 15:56 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Oct 16, 2026, 21:27 UTC
   investigating
   We are currently investigating this issue.
4. Oct 17, 2026, 01:08 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
5. Oct 17, 2026, 01:35 UTC
   identified
   The issue has been identified and a fix is being implemented.
6. Oct 17, 2026, 15:03 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
7. Oct 17, 2026, 19:49 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).