Critical incident

Qualys: US Platform 1: UI logins failing( IM-12884)

Affected: Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), AssetView (AV), CertView (CERT), Cloud Agent (CA), Total Cloud, Container Security (CS), Continuous Monitoring (CM), Endpoint Detection and Response (EDR), File Integrity Monitoring (FIM), Malware Detection (MD), Out-of-Band Configuration Assessment (OCA), Network Passive Sensor (PS), Patch Management (PM), PCI Compliance (PCI), Policy Audit (PA), Qualys Gateway Service (QGS), Security Assessment Questionnaire (SAQ), Security Configuration Assessment (SCA), VMDR Mobile, Threat Protection (TP), Vulnerability Management (VM), Web Application Scanning (WAS), SaaS Detection and Response (SDR), Custom Assessment and Remediation (CAR), Unified Dashboard (UD), Connector Centralization, Qualys Flow (QFLOW), VMDR OT, Enterprise TruRisk Management (ETM), TotalAI

Current status of Qualys: Under maintenance — live Qualys status

Timeline

1. Sep 28, 2026, 14:06 UTC
   investigating
   The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php. Further updates will be provided as they become available.
2. Sep 28, 2026, 14:19 UTC
   identified
   The issue has been identified and a fix is being implemented.
3. Sep 28, 2026, 14:42 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
4. Sep 28, 2026, 18:04 UTC
   resolved
   This incident has been resolved.

Updates as published by Qualys (original).