Major incident

ElevenLabs: Agents - EU Residency

Current status of ElevenLabs: Operational — live ElevenLabs status

Timeline

1. Sep 28, 2026, 13:57 UTC
   investigating
   We are investigating an issue on EU residency affecting the ElevenAgents platform.
2. Sep 28, 2026, 14:08 UTC
   investigating
   We are investigating a possible issue with our underlying database provider. We will continue posting updates.
3. Sep 28, 2026, 14:20 UTC
   monitoring
   We have released a fix, we are continuing to monitor the situation, the platform is operational now.
4. Sep 28, 2026, 14:39 UTC
   resolved
   We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.

Updates as published by ElevenLabs.