Minor incident

Twilio: SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria

Affected: SMS, Europe

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Nov 2, 2026, 15:32 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in Austria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Nov 2, 2026, 15:39 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Nov 2, 2026, 16:40 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
4. Nov 2, 2026, 18:42 UTC
   monitoring
   We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
5. Nov 2, 2026, 20:45 UTC
   resolved
   The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria is operating normally.

Updates as published by Twilio (original).