Critical incident

Ping Identity: PingID - US Region - Service Disruption

Affected: PingID Authenticator

Current status of Ping Identity: Under maintenance — live Ping Identity status

Timeline

1. Aug 20, 2026, 17:41 UTC
   investigating
   Ping Identity is aware of an issue impacting PingID in the US Region. We are currently investigating. We will provide the next update in approximately 30 minutes, or sooner as information becomes available. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
2. Aug 20, 2026, 18:00 UTC
   monitoring
   A fix has been implemented and we are monitoring closely to confirm recovery. We will provide the next update in approximately 60 minutes or upon confirmation of resolution. For the latest information regarding this event, please monitor the Ping Identity Status Page: https://status.pingidentity.com. If you are experiencing an issue not covered by these updates or require assistance, please contact Ping Identity Support at https://support.pingidentity.com.
3. Aug 20, 2026, 18:47 UTC
   resolved
   This incident has been resolved. If you continue to experience issues that may be related to this event, please contact Ping Identity Support at https://support.pingidentity.com.

Updates as published by Ping Identity (original).