No impact incident

Ping Identity: PingID iOS app crashes affecting authentications

Sep 28, 2026, 23:00 UTC

started

23:00 UTC

resolved

<1 min

duration

Current status of Ping Identity: Under maintenance — live Ping Identity status

Timeline

Sep 28, 2026, 23:00 UTC
resolved
Ping Identity has identified an issue in Google Firebase, a third-party service used by the PingID iOS app. Some users might experienced an unexpected app closure when opened the app or attempted authentication. The issue was not caused by a PingID deployment or Ping service disruption. The issue has been resolved by Google at 03:00am UTC. Firebase issue in Github: https://github.com/firebase/firebase-ios-sdk/issues/16728#issuecomment-5884287771

Updates as published by Ping Identity (original).

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