Minor incident

Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

Oct 23, 2026, 04:12 UTC

started

06:57 UTC

resolved

2 h 45 min

duration

Affected: SMS, Latin America

Current status of Twilio: Minor issues — live Twilio status

Timeline

Oct 23, 2026, 04:12 UTC
investigating
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 2026, 04:36 UTC
identified
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 23, 2026, 04:56 UTC
monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Oct 23, 2026, 06:57 UTC
resolved
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.

Updates as published by Twilio (original).

This was part of a wider event: 57 services reported incidents within the hour.

Base 04:58 UTC · Base Sepolia public RPC delayed responses
ClickHouse Cloud 04:51 UTC · Degraded support ticket submission and response
Northwestern Information Technology 04:46 UTC · Arthur Rubloff Building Firewall Service Interruption
KingHost 04:17 UTC · Segurança PHP - Concluímos as atualizações necessárias em resposta as CVEs 109618 e 109619
Contentstack 04:16 UTC · Contentstack – Customer Support Channels – Service Disruption
Sinch 04:16 UTC · Delivery Issue Brazil - SurfTelecom
Elastic Cloud (Public) 04:04 UTC · Elastic Support Portal is unavailable
Snyk 03:56 UTC · Snyk Support portal degradation
Cielo 03:47 UTC · Indisponibilidade parcial para as transações do emissor Bradesco VISA Débito para o Mundo Físico e Digital
LogicMonitor 03:45 UTC · LogicMonitor Support Services Temporarily Unavailable Due to Scheduled Salesforce Maintenance
OpenAI 03:41 UTC · Delays in customer support responses
WiscNet 03:26 UTC · [2307228] Kiel Area School District - 400526 - Down
Qualtrics 03:26 UTC · Salesforce Integration issues in all regions
Qualtrics 03:18 UTC · Customer Hub Issues