Major incident

Socure: RETROACTIVE: Watchlist Module Latency

Oct 9, 2026, 23:25 UTC

started

23:25 UTC

resolved

<1 min

duration

Affected: Watchlist Plus, Watchlist Premier

Current status of Socure: Operational — live Socure status

Timeline

Oct 9, 2026, 23:25 UTC
resolved
We experienced elevated transaction failures affecting Watchlist Plus and Watchlist Premier. The issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any inconvenience this may have caused.

Updates as published by Socure (original).

This was part of a wider event: 13 services reported incidents within the hour.

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Cielo 23:38 UTC · Queda na conversão de pagamentos via QR Code nos produtos Pix Bancos e Pix Cielo
Genesys Cloud 23:32 UTC · Elevated Error Rates - Americas (US-East)
Confluent Cloud 23:27 UTC · Possible outage in AWS us-east-1
JWX 23:11 UTC · Elevated API Latency affecting Instant Live - 9 October 2026
mux 23:04 UTC · Elevated API Latency
Confluent Cloud 23:03 UTC · Experiencing high error rate in AZURE in West Europe region
Sumo Logic 23:00 UTC · Problem with Metrics Alerting in America Federal (FED)
Sprout Social 22:53 UTC · Sprout Social Performance Issues
PlanetScale 22:53 UTC · AWS us-east-1 connectivity failures
JFrog Cloud 22:50 UTC · JFrog Cloud Platform outage affecting subset of customers in AWS US East region
Runway 22:44 UTC · We've identified a problem and are working on a fix
Experian B2B 22:42 UTC · Intermitência na solução Inteligência de Dispositivos
Cursor 22:37 UTC · Investigating service degradation — Cloud Agents and Grok Bot
Substack 22:37 UTC · Elevated latencies