Major incident

Runway: We've identified a problem and are working on a fix

Oct 9, 2026, 22:44 UTC

started

23:10 UTC

resolved

27 min

duration

Affected: App, Backend, Public API

Current status of Runway: Operational — live Runway status

Timeline

Oct 9, 2026, 22:44 UTC
investigating
Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.
Oct 9, 2026, 23:10 UTC
resolved
This incident has now been resolved.

Updates as published by Runway (original).

This was part of a wider event: 13 services reported incidents within the hour.

Cielo 23:38 UTC · Queda na conversão de pagamentos via QR Code nos produtos Pix Bancos e Pix Cielo
Genesys Cloud 23:32 UTC · Elevated Error Rates - Americas (US-East)
Confluent Cloud 23:27 UTC · Possible outage in AWS us-east-1
Socure 23:25 UTC · RETROACTIVE: Watchlist Module Latency
JWX 23:11 UTC · Elevated API Latency affecting Instant Live - 9 October 2026
mux 23:04 UTC · Elevated API Latency
Confluent Cloud 23:03 UTC · Experiencing high error rate in AZURE in West Europe region
Sumo Logic 23:00 UTC · Problem with Metrics Alerting in America Federal (FED)
Sprout Social 22:53 UTC · Sprout Social Performance Issues
PlanetScale 22:53 UTC · AWS us-east-1 connectivity failures
JFrog Cloud 22:50 UTC · JFrog Cloud Platform outage affecting subset of customers in AWS US East region
Experian B2B 22:42 UTC · Intermitência na solução Inteligência de Dispositivos
Cursor 22:37 UTC · Investigating service degradation — Cloud Agents and Grok Bot
Substack 22:37 UTC · Elevated latencies
Dutchie 22:33 UTC · E-Commerce Orders Unable to Complete