Minor incident

Brandwatch: Consumer Research - Query Backfill and Live Mention Indexing Delays

Affected: Consumer Research Application, Data Collection, Listen

Current status of Brandwatch: Operational — live Brandwatch status

Timeline

1. Oct 5, 2026, 19:54 UTC
   investigating
   We're currently experiencing a general delay with query backfills and live indexing. Our Engineering team is investigating the cause of the issue.
2. Oct 5, 2026, 20:13 UTC
   monitoring
   Our team has identified the source of the processing delays and has implemented changes to resolve the issue. We are continuing to monitor the system to ensure processing returns to normal. We’ll provide a further update as soon as more information is available.
3. Oct 7, 2026, 22:23 UTC
   resolved
   This incident has been resolved.

Updates as published by Brandwatch (original).