Minor incident

Keller Cloud: Command Service Disruption Update

Affected: Command, Home, Recruits, KW.com, Legacy tools: WinMORE, myKW, KWLS 1.0, Reports, Connect, Contacts, Opportunities, Command System, Command MC, Tasks, Reports, Smartplans, Home, Referrals, Tasks, Opportunities, Smartplans, Marketing, Agents, Reports, Directory, Designs, Sites, Listings, Accounting, Websites, Transactions CMC

Current status of Keller Cloud: Operational — live Keller Cloud status

Timeline

1. Oct 21, 2026, 12:55 UTC
   identified
   We have identified the root cause of the issue and are working to restore services as soon as possible. Dev teams are working to deploy the fix as soon as possible. Details: Several Applets are curently down or severely impacted. KW Worldwide translation services and Frontdoor are currently down. For additional information, please see our KW Status page at status.kw.com. - The KWRI Tech Team
2. Oct 21, 2026, 12:56 UTC
   identified
   We are continuing to work on a fix for this issue.
3. Oct 21, 2026, 13:01 UTC
   identified
   We are currently experiencing a service disruption affecting several features within Command and related services. Affected functionality includes: Command Mobile App Login Referrals Frontdoor Translations Opportunity Notes Monthly Neighborhood Landing Pages Goals KPA SmartPlans (partial disruption) Dashboard (partial disruption) Campaigns (partial disruption) Our technology teams have temporarily disabled certain services as a precaution while addressing a newly identified security vulnerability. We are actively working with our technology partners to implement the necessary updates and restore affected functionality as safely as possible. We apologize for the disruption and will provide updates as more information becomes available.
4. Oct 21, 2026, 13:10 UTC
   identified
   We are continuing to work on a fix for this issue.
5. Oct 21, 2026, 14:33 UTC
   identified
   We are continuing to work on a fix for this issue.
6. Oct 21, 2026, 18:25 UTC
   monitoring
   We’ve started deploying the fix that will bring back downed applets and restore degraded service in command. Users should now see improvements in: - Goals - SmartPlans - Translations - Team notes We’re monitoring to ensure [**INSERT expected result]. We are deeply sorry for the disruption and will continue to post updates until it is resolved. For the latest information, please see our KW Status Page at status.kw.com. We will post the next update to the Status Page in 3 hours. We truly appreciate your patience while we continue restoring services. - The KWRI Tech Team
7. Oct 21, 2026, 20:23 UTC
   monitoring
   We’ve deployed a fix that has restored functionality to all affected services except the 3 listed below. These remaining services are actively being worked on and we expect full restoration by tomorrow afternoon. FrontDoor functionality goes to a blank page KPA Access is unavailable Currency list's are not showing in Referrals or Connect Events We are deeply sorry for the disruption and will continue to post updates all services have been restored. We truly appreciate your patience while we continue restoring services. - The KWRI Tech Team
8. Oct 21, 2026, 21:10 UTC
   monitoring
   We’ve deployed further fixes which have restored functionality to all affected services except the 1 listed below. This remaining service is actively being worked on and we expect full restoration soon. KPA Access is unavailable We are deeply sorry for the disruption and will continue to post updates all services have been restored. We truly appreciate your patience while we continue restoring services.
9. Oct 22, 2026, 19:36 UTC
   resolved
   This incident is now resolved with KPA, the remaining service, now being available again alongside the others. We are deeply sorry for the disruption this caused. We truly appreciate your patience while we were restoring services.

Updates as published by Keller Cloud (original).