Major incident

Keller Cloud: KW.com and Associated Sites Down

Affected: Command, KW.com, Command System

Current status of Keller Cloud: Operational — live Keller Cloud status

Timeline

1. Jun 17, 2026, 14:52 UTC
   investigating
   We are currently investigating a service disruption that may be affecting KW.com, Luxury.kw.com, and your Consumer App. Details: We are currently investigating an issue causing a 403 error when trying to access kw.com websites. We are deeply sorry for the disruption and will continue to post updates until it is resolved. For the latest information, please see our KW Status Page at status.kw.com. We truly appreciate your patience in the meantime. - The KWRI Tech Team
2. Jun 17, 2026, 14:57 UTC
   identified
   We have identified the root cause of the issue and are working to restore services as soon as possible. Details: Consumer facing sites including kw.com, luxury.kw.com, and agent sites are generating an error when trying to access. For additional information, please see our KW Status page at status.kw.com. We truly appreciate your patience. - The KWRI Tech Team
3. Jun 17, 2026, 15:32 UTC
   monitoring
   We’ve deployed a fix that has recovered access to our KW consumer sites. Users should now be able to access kw.com, luxury.kw.com, and agent sites. We will continue to monitor the fix to confirm functionality stabilizes. We are deeply sorry for the disruption and will continue to post updates until it is resolved. For the latest information, please see our KW Status Page at status.kw.com. We truly appreciate your patience while we continue restoring services. - The KWRI Tech Team
4. Jun 17, 2026, 16:51 UTC
   resolved
   An incident that may have affected your KW consumer sites has been resolved. Details: We are happy to report the delays impacting kw.com, luxury.kw.com, and Agent Sites have now been resolved. Thank you so much for your patience. For additional information, please see our KW Status page at status.kw.com. Thank you again for your patience while we worked to restore services. - The KWRI Tech Team

Updates as published by Keller Cloud (original).