OutageDB

Major incident

Keller Cloud: 502 Error when attempting to access KW Agent Sites

Aug 4, 2026, 17:08 UTC
started
18:01 UTC
resolved
53 min
duration

Affected: KW.com

Current status of Keller Cloud: Operational — live Keller Cloud status

Timeline

  1. Aug 4, 2026, 17:08 UTC
    investigating
    We are currently investigating an issue affecting KW agent sites where upon going to the agent site URL, it will redirect to an error page. We will update further once we have more information.
  2. Aug 4, 2026, 17:20 UTC
    identified
    We have identified the cause of the issue affecting agent sites and are currently working on a fix.
  3. Aug 4, 2026, 17:45 UTC
    monitoring
    A fix has been implemented and we are currently monitoring the results.
  4. Aug 4, 2026, 18:01 UTC
    resolved
    The outage occurring with agent sites has been resolved and they should load without issues now. We may recommend doing a full clear of cache and cookies for your browser as well.

Updates as published by Keller Cloud (original).

Other services with incidents at the same time

More Keller Cloud incidents