Major incident

Infobip: EU Region-locked - Multiple Service Degradation

Oct 19, 2026, 08:52 UTC

started

08:52 UTC

resolved

<1 min

duration

Affected: EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked

Current status of Infobip: Operational — live Infobip status

Timeline

Oct 19, 2026, 08:52 UTC
resolved
We experienced a service degradation affecting SMS, Email, RCS, Voice, WhatsApp, Moments and Viber messaging in the EU Region-locked data center. During the incident timeframe, client's may have observed failed or delayed message processing across those services. Start (UTC): 19 October 2026 08:13 End (UTC): 19 October 2026 08:17 Impact: Message submission and processing failures

Updates as published by Infobip (original).

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