Minor incident

Sage: Brightpearl - Operational

Affected: Brightpearl, Brightpearl, Brightpearl, Brightpearl, Brightpearl

Current status of Sage: Minor issues — live Sage status

Timeline

1. Oct 19, 2026, 09:13 UTC
   investigating
   We are investigating a potential issue with the service. An update will be provided within 30 minutes.
2. Oct 19, 2026, 09:39 UTC
   investigating
   We have identified an issue where customers globally are experiencing intermittent API response failures. We are currently investigating.
3. Oct 19, 2026, 10:40 UTC
   monitoring
   The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
4. Oct 19, 2026, 14:26 UTC
   resolved
   The issue is resolved and the service continues to perform as expected.

Updates as published by Sage (original).