Major incident

GoTo: Login to GoTo applications - 504 timeout - multiple products impacted

Affected: GoTo Meeting, VoIP Calls - GoTo Connect Web, GoTo Webinar, Helpdesk, GoTo Meeting API, VoIP Calls - GoTo Connect Mobile, GoTo Training, GoTo Connect API, Messaging - SMS, Messaging - Chat, Administration Portal, Admin API, Authentication API

Current status of GoTo: Operational — live GoTo status

Timeline

1. Apr 20, 2026, 14:14 UTC
   investigating
   We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components. Our engineers are working to identify the issue and will provide another update shortly.
2. Apr 20, 2026, 14:34 UTC
   identified
   Our engineers have identified the issue and are actively working to correct the underlying cause. This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services. We will provide another update shortly.
3. Apr 20, 2026, 14:55 UTC
   identified
   This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings. We will provide another update shortly.
4. Apr 20, 2026, 15:12 UTC
   identified
   Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications. We will provide another update shortly.
5. Apr 20, 2026, 15:16 UTC
   monitoring
   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
6. Apr 20, 2026, 15:23 UTC
   resolved
   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Updates as published by GoTo (original).