Critical incident

Help Scout: Connection Issues

Apr 20, 2026, 14:52 UTC

started

15:04 UTC

resolved

11 min

duration

Affected: Web App

Current status of Help Scout: Operational — live Help Scout status

Timeline

Apr 20, 2026, 14:52 UTC
identified
Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
Apr 20, 2026, 15:04 UTC
resolved
The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!

Updates as published by Help Scout (original).

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GoTo 14:14 UTC · Login to GoTo applications - 504 timeout - multiple products impacted