Major incident

Devin: Platform-wide session crashes and queued sessions.

Affected: Cloud Agent, Cloud Agent (Enterprise)

Current status of Devin: Operational — live Devin status

Timeline

1. Apr 20, 2026, 14:31 UTC
   investigating
   Sessions may be slow to start, we are investigating
2. Apr 20, 2026, 14:59 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Apr 20, 2026, 16:00 UTC
   identified
   Cognition is applying fixes to address the degraded performance and crashing sessions. We apologize for any inconvenience.
4. Apr 20, 2026, 16:33 UTC
   identified
   Cognition is applying fixes to resolve the ongoing platform-wide issue.
5. Apr 20, 2026, 17:06 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
6. Apr 20, 2026, 17:13 UTC
   monitoring
   A fix has been applied to the platform and Cognition is monitoring.
7. Apr 20, 2026, 17:17 UTC
   monitoring
   We are continuing to monitor for any further issues.
8. Apr 20, 2026, 17:33 UTC
   monitoring
   Platform performance has stabilized, and Cognition is continuing to investigate for potential side effects.
9. Apr 20, 2026, 18:16 UTC
   monitoring
   We are continuing to monitor performance for further issues.
10. Apr 20, 2026, 20:46 UTC
    resolved
    This incident has been resolved.

Updates as published by Devin (original).