Major incident

Teachable: Service Update: Onboarding Restored, Monitoring in Progress

Affected: teachable:pay

Current status of Teachable: Operational — live Teachable status

Timeline

1. Sep 2, 2026, 15:10 UTC
   identified
   We are currently experiencing a temporary disruption affecting Onboarding and Payouts due to an issue with our payment processing integration. Both services are currently unavailable. Our team is actively working to resolve this and restore full functionality as quickly as possible. Any pending payouts will be processed in the next payout wave once service is restored, within the next 24h. We are also assessing the impact on affected accounts and will follow up directly with more details as needed. We apologize for the inconvenience and appreciate your patience.
2. Sep 2, 2026, 20:42 UTC
   identified
   Service Update: Payouts Restored, Onboarding Still Unstable Payouts are now back up and running, pending payouts are being processed as expected. Onboarding is still experiencing instability, and we continue working to fully resolve the issue. We'll update this page as soon as it's back to normal. Thank you for your patience.
3. Sep 2, 2026, 22:50 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Sep 2, 2026, 22:53 UTC
   monitoring
   Service Update: Onboarding Restored, Monitoring in Progress Onboarding is back up and running. All services affected by the payment processing integration issue, including Payouts, are now fully operational. Our team is actively monitoring to confirm stability. Thank you for your patience throughout this incident.
5. Sep 3, 2026, 12:19 UTC
   resolved
   Service Update: Issue Resolved Onboarding is back up and running, and all services affected by the payment processing integration issue, including Payouts, are fully operational. The underlying issue was resolved last night. We have been monitoring closely since then and have seen no further occurrences, so this incident is now marked as resolved. Thank you for your patience throughout this incident.

Updates as published by Teachable (original).