Critical incident

GMO GlobalSign: GCC service is not accessible

Affected: GCC User Portal, Certificate Issuance

Current status of GMO GlobalSign: Operational — live GMO GlobalSign status

Timeline

1. Aug 13, 2026, 09:18 UTC
   investigating
   We’re currently investigating reports of a service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible. Occurred at: Aug 13, 08:21 UTC ■Scope of impact - GCC User Portal - Certificate Issuance - SSL API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI API Certificate Issuance - EPKI (Access to certificate acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN API Certificate Issuance - JCAN (Access to certificate acquisition URL) [Note] There is no impact on the use of issued certificates or revocation confirmation.
2. Aug 13, 2026, 09:54 UTC
   monitoring
   A fix has been implemented and we are monitoring the results.
3. Aug 13, 2026, 15:24 UTC
   resolved
   This incident has been resolved.

Updates as published by GMO GlobalSign (original).