Minor incident

Paysafe: Service Disruption - Paysafecard Payments

Affected: PSC Payment, Pin On Demand Distribution, PSC Payment myPaysafe, Paysafecash Distribution, PSC Payout & Refund, eCash Reconciliation Files, Paysafecash Payment, eCash PagoEfectivo, eCash SafetyPay, eCash Settlement Report, eCash Store Locator B2B

Current status of Paysafe: Under maintenance — live Paysafe status

Timeline

1. Oct 20, 2026, 19:03 UTC
   investigating
   We are investigating issues with our paysafecard payment API and apologize for the impact this might have on your business. Our technical teams are working on a solution and will keep you informed on progress. MIM Paysafe Reference ID: INC0325720
2. Oct 21, 2026, 09:34 UTC
   identified
   The root cause of this incident has been identified and our technical teams are working on implementing a solution. We will keep you informed on the progress. MIM Paysafe Reference ID: INC0325720
3. Oct 21, 2026, 15:34 UTC
   identified
   We are continuing to work on a fix for this issue.
4. Oct 22, 2026, 18:43 UTC
   identified
   We are continuing to work on a fix for this issue
5. Oct 23, 2026, 01:39 UTC
   identified
   We are continuing to work on a fix for this issue
6. Oct 23, 2026, 12:44 UTC
   monitoring
   A solution has been implemented and activity on the impacted services is being monitored. We will keep you informed on progress. MIM Paysafe Reference ID: INC0325720
7. Oct 23, 2026, 16:32 UTC
   resolved
   The incident has been resolved successfully and the impacted services are fully restored. We apologize for the impact this issue had on your business. We value your partnership and appreciate your understanding while the situation was being remediated. MIM Paysafe Reference ID: INC0325720

Updates as published by Paysafe (original).