Major incident

Printavo: SanMar outage in product results

Oct 20, 2026, 19:20 UTC
started
21:40 UTC
resolved
2 h 20 min
duration

Affected: Product Catalog

Current status of Printavo: Operational — live Printavo status

Timeline

  1. Oct 20, 2026, 19:20 UTC
    investigating
    We are currently investigating an issue in which SanMar products are not being returned in product search results, and for ones that are, are returning an incorrect $0 price.
  2. Oct 20, 2026, 19:28 UTC
    monitoring
    We're seeing intermittent delays loading product prices from one of our catalog suppliers on quotes and invoices. Prices may be slow to load or fail to load, and retrying usually works. We're monitoring the issue and will post an update when it's resolved.
  3. Oct 20, 2026, 21:40 UTC
    resolved
    This incident has been resolved.

Updates as published by Printavo (original).

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