Minor incident

Twilio: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy

Affected: SMS, Europe

Current status of Twilio: Minor issues — live Twilio status

Timeline

1. Oct 19, 2026, 16:53 UTC
   investigating
   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
2. Oct 19, 2026, 16:54 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
3. Oct 19, 2026, 17:54 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
4. Oct 19, 2026, 19:43 UTC
   monitoring
   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
5. Oct 19, 2026, 21:44 UTC
   monitoring
   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
6. Oct 19, 2026, 23:31 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
7. Oct 20, 2026, 00:32 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
8. Oct 20, 2026, 02:32 UTC
   identified
   Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
9. Oct 20, 2026, 03:14 UTC
   monitoring
   We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
10. Oct 20, 2026, 05:17 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
11. Oct 20, 2026, 06:17 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
12. Oct 20, 2026, 08:17 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
13. Oct 20, 2026, 12:18 UTC
    identified
    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
14. Oct 21, 2026, 04:33 UTC
    monitoring
    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
15. Oct 21, 2026, 06:39 UTC
    monitoring
    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
16. Oct 21, 2026, 10:45 UTC
    monitoring
    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
17. Oct 21, 2026, 18:45 UTC
    monitoring
    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
18. Oct 22, 2026, 10:46 UTC
    monitoring
    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
19. Oct 23, 2026, 10:47 UTC
    monitoring
    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
20. Oct 23, 2026, 12:58 UTC
    resolved
    The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Italy is operating normally.

Updates as published by Twilio (original).