Critical incident

IT: ITS Billing Portal (Pinnacle) under investigation

Affected: Business Applications (other)

Current status of IT: Minor issues — live IT status

Timeline

1. Oct 19, 2026, 16:03 UTC
   investigating
   A problem with the ITS Billing portal, hosted by Pinnacle, is under investigation. Technicians are investigating the issue. Reported by Rich Horner Questions 402-472-3970 or [email protected]
2. Oct 19, 2026, 16:10 UTC
   identified
   The vendor, Calero (who owns Pinnacle), has confirmed that all of their hosted Pinnacle sites are offline at this time and they are troubleshooting the outage at this time. The platform is currently inaccessible to all users including back office staff and departmental contacts who access monthly telecommunications invoices. We will provide updates here as more information becomes available.
3. Oct 19, 2026, 16:17 UTC
   monitoring
   All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
4. Oct 20, 2026, 18:04 UTC
   resolved
   All systems are operating normally. This issue is resolved.

Updates as published by IT (original).